Refund policy

Refund & Return Policy

At ZONESUN, we are committed to providing reliable packaging machinery and customized bottling solutions. Due to the industrial and customized nature of our equipment, returns are accepted only for defective, damaged, or incorrectly supplied products.

1. Return Eligibility

We accept returns only under the following circumstances:

  • The product is defective due to a manufacturing issue.
  • The product is damaged during transportation.
  • The product received is significantly different from the confirmed order.
  • Parts or components are missing from the shipment.

We do not accept returns for non-defective products, change-of-mind purchases, incorrect product selection by the customer, or products that have been customized according to confirmed specifications.

2. Return Request

If you believe your product qualifies for a return, please contact us as soon as possible after receiving the shipment.

Please provide:

  • Order number
  • Product model
  • Description of the issue
  • Clear photos or videos showing the problem
  • Photos of the package and shipping label if transportation damage is involved

Please do not return any product without prior authorization from ZONESUN.

3. Exchanges

We accept exchanges for eligible products when a confirmed defect, damage, incorrect shipment, or other approved issue occurs.

Depending on the situation, ZONESUN may provide replacement parts, repair support, product replacement, or another appropriate solution.

4. Customized Products

Customized machines, production lines, molds, fixtures, electrical configurations, and other products manufactured according to customer-specific requirements are generally non-returnable unless there is a confirmed manufacturing defect or the delivered product does not meet the agreed specifications.

5. Refunds

Once an approved return is received and inspected, we will notify you of the inspection result.

If the refund is approved, it will be processed to the original payment method or another mutually agreed payment method. Processing time may vary depending on the payment provider or bank.

6. Shipping Costs

If the return is caused by a confirmed product defect, incorrect shipment, or other issue attributable to ZONESUN, return shipping costs will be handled according to the agreed resolution.

Unauthorized returns or returns that do not meet the eligibility requirements may not be accepted.

7. Transportation Damage

Please inspect the shipment upon delivery. If there is visible transportation damage, please take photos and videos before unpacking whenever possible and contact us promptly.

Keeping the original packaging may be required for damage claims.

8. Technical Support Before Return

For industrial machinery, many operating issues can be resolved through remote technical support, parameter adjustment, replacement parts, or installation guidance.

Before approving a return, our technical team may first assist with troubleshooting to determine the most appropriate solution.

9. Contact Us

If you have questions about returns, exchanges, refunds, or product issues, please contact ZONESUN customer service through the contact information provided on our website.